Transferring your current domain to our platform is simpler than you think and can be completed in just a few easy steps. Follow our quick and easy guide to transfer your domain. This guide is split into 2 Parts. The first part involves your current Registrar and the second part involves our website.

Required: Before you begin, please ensure that you add DNS hosting to your domain prior to beginning the transfer process. This enables you to manage your DNS zone files and nameservers in the client area on our website during and after the transfer period. 

If you choose not to add DNS Hosting, you’ll need to copy all of the domain’s DNS zone files and nameservers from your current registrar before transfer. Then wait until after a successful transfer to our website to manually update each of these files.

Important Notice! 

You're not eligible to transfer a domain for a 60 - day period after the following events: 

• Registering or transferring a domain name

• Updating the registrant contact's organisation

• Updating the registrant contact's first or last name and an organisation is not listed.
  
  

Part 1: Complete these steps with your Current Registrar

1. Verify Contact Info. This is important as your former registrar may need to contact you via email during the transfer process.
2.  Cancel Whois Privacy. This only applies if the domain has Whois Privacy enables, you’ll need to cancel it. Check with your previous registrar for more details.
3. Unlock the domain name.
4. Get an authorization code (also known as an EPP code or transfer key) from your current registrar. NB: if you’re transferring a .uk domain, you need to change the domain IPS tag to ZONAT instead.

 Note: After completing the preparation steps, let some time pass, a day or so, before you initiate the transfer. You can also check the Whois info for your domain. You can do this at http://www.whois.net or http://whois.domaintools.com or similar sites, to make sure everything shows up and is correct.

Part 2:  Complete the following steps in the client area on our website.

1. Purchase a domain name transfer from us.
2. After you purchase the transfer, you’ll be prompted to unlock the domain and submit an authorization code. Enter the authorisation code in the space provided and follow the prompts to check-out.

Note: The transfer process can take anywhere from 5-10 days to complete.

The post What Should I do Before I Transfer my Domain? appeared first on Luxhosting.lu.

This article explains what domain contact information verification is, why ICANN requires it and how to verify your domain.

ICANN (The Internet Corporation for Assigned Names and Numbers) is the non-profit governing body that coordinates domain assignments and accredits generic TLDs.

As a domain provider, we adhere to the rules and policies for domain registration set in the ICANN Registrar Accreditation Agreement (RRA). ICANN can adjust the RAA which all registrars have to comply with in order to continue selling and managing domain names.

When is email address verification required?

• When new domains are registered or existing domains transferred using unverified contact information.
• If unverified contact information is added for a domain contact.
• Edits are made to an email account used as a domain contact.
• Your domain provider suspects or is notified that the provided contact information is invalid.

Verify the registrant contact information

If domain contact information verification is required, ICANN will send an email with a confirmation link. You might see a notification upon signing in to you’re the client area to manage the domain. Click the confirmation link from the registrant email. If required, contact us to verify that the email on record is active and accurate.

1.    Login to your Client Area.

2.    Navigate to Domains.

3.    Select the Domain that requires Verification.

4.    Under the Manage Tab select Contact Information.

a.    Click Resend Verification Email.

5.    An ICANN domain contact verification email will be sent to the Registrant’s email account with confirmation link.

The Timeline for Domain Verification.

Domain contact verification process starts when unverified contact information is added during domain registration or is edited within the domain contacts. This process may also begin if we are notified or suspects invalid contact information was provided.

First a verification email is sent to the registrant’s email address containing a confirmation link. Clicking the link completes verification however, if the contact information is not verified warning emails will be issued to the registrant’s email and the associated web hosting account.

If the domain contact information remains unverified after 15 days of the first email notice, the associated domains will be suspended and removed from the DNS (Domain name server).

Important note:
Check spam folders if the email does not appear within your inbox. Please get in touch with our support team if you do not receive the email.

The post Verify Domain Contact Information Required by ICANN appeared first on Luxhosting.lu.

Transfer a domain name that you registered with your previous hosting provider or domain registrar to your web hosting account with us.

This support article shows new and existing customers how their domain name can be transferred to the best hosting provider and the steps to take before and after transferring.

Index

A.     Key Domain Transfer Notes.

B.      Steps to take before requesting a domain transfer

C.      Steps to take after requesting your domain transfer

D.     Request domain transfer via Client Area (Existing Customers)

E.      Request domain transfer via Domain Registration Page (New and Existing Customers)

F.      Request domain transfer via Web Hosting Plan Purchase (New and Existing Customers)

        A)        Please take note of the following!

–          Domain names registered over 60 days ago can be transferred while a domain name registered less than 60 days ago is not transferable.

–          Once a domain name transfer request has been authorised the domain can take 1 – 3 days to fully propagate nameservers before the domain transfer is completed.
Other nameservers need to update to redirect traffic from the domain name to the new web server

–          You will require access to the email address inbox used upon domain registration.

–          A domain name can be transferred without the need to purchase any web hosting plans. Domain names can be transferred at the same time that you purchase a new web hosting plan.

–          Watch our domain name transfer Video Tutorial and follow along. For additional help you can Contact Support for free at any time. 

        B)        Steps to take before you request a domain name transfer

–          You must unlock your domain name. Before requesting a domain transfer, make sure to contact your previous hosting provider or domain registrar. Request a domain name unlock for a domain transfer.

–          The domain authorisation code must be provided upon requesting a domain name transfer! The authorisation code also known as the EPP Code verifies the domain owner and prevents unauthorised domain name transfers. Contact your previous hosting provider or domain registrar for the domain EPP Code.

        C)        Steps to take after you request a domain name transfer

–         Authorise the domain name transfer request! After the domain transfer request is made. You should receive an authorisation email from your previous hosting provider or domain registrar. Check your spam inbox. If you do not receive the email get in contact with the provider or domain registrar.

        D)        How Do I Request A Domain Name Transfer from My Client Area?

1.        Log-in to your Client Area. Navigate to register a new domain. Enter the domain name you wish to transfer. Select the Transfer option.

2.        Enter the domain authorisation code you obtained and select Add To Cart.

3.        Update Nameservers if required then Continue to the checkout page. Check the domain name details are correct before you checkout your transfer request.

4.        Make sure to authorise the domain name transfer request!

         E)        Request Domain Name Transfer from The Domain Registration Page (New Users)

New customers do not require web hosting plans to create hosting accounts with us and a domain name can be transferred via the Domain Registration Page to create a new hosting account.

1.  Navigate to the Domain Registration Page.

2.  Enter the domain name you wish to transfer then select Check Availability! The domain name selected if available can be registered as any one of our top-level domains.

3.  Select one of the Transfer options available if you own the domain name. Click the checkout button. 

4. The Domain Authorisation Code you obtained should be entered now. Update Nameservers if required. DNS Management is available from the best hosting provider for 1 year Free Of Charge. 

5.       Before checkout . Double check the domain name transfer request details are correct.

6.       After checkout . Make sure to authorise the domain name transfer request.

         F)         Purchase A Web Hosting Plan and Transfer Your Domain Name.

Our web hosting customers can purchase web hosting plans and register or transfer domain names in the same purchase to save time.

1.         First select the best web hosting service for your requirement. Click Order Now to purchase the selected web hosting plan.

2.         A domain can either be; Registered, Transferred or Nameservers updated. Select the Transfer option.

3.        Enter the domain name you wish to transfer then Continue. 

4.         Double check the web hosting plan selected is the one required then selected continue.

5.       The Domain Authorisation Code you obtained should be entered now. Update Nameservers if required. DNS Management is available from the best hosting provider for 1 year Free Of Charge. 

6.       Double check the hosting service selected is the one required. Are the domain name transfer request details correct? Now Checkout!

7.       Make sure to authorise the domain name transfer request! Email confirmation is sent to the web hosting accounts email address to confirm the web hosting plan purchase.

The post How Do I Transfer A Domain Name? appeared first on Luxhosting.lu.

The domain auto renew features guarantees website owners are notified before the domain name expires with the option to renew.

Find The Domain Name.

1. First Log-in to the Client Area.
2. Once logged into the Client Area. Select the Domains option.
3. Here you can view purchased Domain Names hosted with us. Select the Domain Name you wish to enable auto renew for.

Enable Domain Auto Renew

1. Under the Manage Tab. Select the option Auto Renew.
2. Web hosting users that have the Domain Auto Renew feature enabled will be prompted to Disabled Auto Renew.
3. Web hosting users that do not have the Domain Auto Renew feature enabled will be prompted to Enable Auto Renew.

The post How Do I Enable Domain Name Auto Renew? appeared first on Luxhosting.lu.