Frequently Asked Questions

Hosting // Private Hosting

Yes. We offer Free website transfers to clients with cPanel in under 24 hours. Our team is fully capable of transferring just about any website, so send our support staff a message if your site runs a different control panel. We’ll assist you in the shortest delay so that your website is on the fastest web hosting server with unlimited web hosting resources. You can send us a message for more details . here.

Yes. All our private hosting plans are fully managed by our highly competent staff. Users can configure their hosting resources based on the needs for their website. However, server upkeep and software installation are all done by our hosting experts in Luxembourg.

Hosting // Virtual Private Servers

cPanel is an optional add-on that can assist you in managing your VPS account. The cPanel dashboard supports CentsOS and CloudLinux VPS. In addition, we have other control panels available for purchase.

If your website is currently hosted on one of our shared servers, we can migrate everything onto a VPS server. This process will be almost automatic if you have a cPanel. Otherwise, some manual configuration will get you there.

We believe that when you order a product you need it right away. The same goes for setting up your hosting plan. So, at we aim to, setup your accounts in minutes. Not only do you get the fastest response time to setup your VPS account, but also the best tools to make installation setup simple. Use our one-click software installer to add your favourite apps and you even get fast migration in 24hours or less, to our powerful hosting network – free of charge.

We have two main networks. There is one for our public servers and a dedicated one for our remote access. If for any reason one of the two networks is impacted by downtime, we still have a way to access our network, analyse the problem and resolve it in the shortest time possible.

Hosting // Business Hosting

Yes. Each account is allotted a fixed amount of emails and if required allows users to upgrade to add more in the client area. However, users are not limited to just these email services. You can create Free emails in cPanel and connect them to your preferred email client. You can add email marketing service, to get access to pre-designed email templates to enhance your marketing plans. You can even use our email hosting solution for optimal privacy and security of your emails by using Microsoft Hosted Exchange.

Yes. All our business hosting services are fully managed by our hosting experts. We manage our own data centres and hire qualified staff to manage, secure and maintain our servers. Plus, we’ll always provide one-on-one help from real staff who take the time to listen to your questions so that we give you the best possible assistance for your website.

Hosting // Reseller Hosting

Your first step is to rent server space from us at We are an international website Hosting supplier. Then rebrand the web hosting service, set your price, market and sell it to your customers. This process of rebranding and selling hosting products using your own brand name is also called White Label Hosting. This allows you to brand the items with your company logo and offer hosting solutions to your very own clients. And just like that, you can become an official hosting supplier who resells webhosting with us.

No. As a reseller, you don’t have to worry about maintaining or managing servers! That’s where steps in. We do all the hard work to ensure our high-performance servers perform optimally. We do that, so you get to focus on just growing your business.

Services // backup

Yes, Acronis cloud backup uses Microsoft Volume Shadow Copy Service which allows you to back up Microsoft SQL Server, Microsoft Active Directory, Microsoft Exchange, and Microsoft SharePoint in a consistent state.
From the creation of version 4 (Acronis Agent build 12.0.1078), Acronis Backup Cloud has incorporated special backup agents for Microsoft Exchange and Microsoft SQL Server to activate its instance restore service.

Yes, you can limit bandwidth in the options for each backup plan.

Services // SSL Certification

SSL Certification protects data that is transported through your website, prevents hacking and phishing of your websites and emails, and lets users know that your site is stable, well-organised, and trustworthy.

You can check directly in the browser by clicking on the green/grey padlock in the address bar beside your domain name. A drop-down menu will display a message that says, ‘connection secure’. To view more details, click on “Certificate” in the same menu. This provides details about the certificate, the certifying authority and the start and expiry date of the certificate. Note: You can use a free SSL Certificate Checker tool to see the kinds of SSL Certificates installed on your domains.

Yes. If a user visits your website and notices your company’s brand right there next to your URL in the Address Bar, he or she will be impressed! Recognising that you are serious about your website’s security, he will likely assume that your products and services, your customer service, and your user support, are also worthy of trust.

To add your company name to the Address Bar of your website, install an Extended Validation (EV) SSL certificate on your website. Displaying your brand is displaying your stability and asserting your site’s credibility. Watch your leads and sales increase!

Yes! Popular search engines use an algorithm to elevate search results of SSL-enabled pages. Watch your SEO performance improve with SSL certification!

Yes. In fact, SSL certificates help you to remain compliant with international standards and regulations. International regulators now insist that industries and online enterprises protect all sensitive and vulnerable by securing it with SSL/TCL encryption. Failure to protect your website means that fines and other penalties can be incurred, as a result of non-compliance.

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